The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Golf AlltrackYEAR:2019
I wasn't expecting to schedule service appointment this easy the week before the 4th of July, but they accommodated me. I didn't ask for the data on my car, such as tire thread wear or brake pad thickness, they emailed that to me during my car's maintenance. Cassie kept me posted with every update. It was a very pleasant experience.
07-02-2025
Thank you!
TYPE:ServiceMODEL:JettaYEAR:2021
I purchased a Jetta at the end of May and had a small problem, my salesmen Emre Or was a class act and got a service appointment on the books for me (He was also a very nice person who was great to spend this longer amount of time with during the sales process) Jen Sprague was also very helpful! Cassandra in the service department was prompt, attentive and accommodating that I needed to be at work the day of the service. I even needed to reschedule once due to a personal error on my part and it was still seamless. Derrick, my driver who saved me using a personal day from work was very nice and we had a nice conversation too and from my work. This is my 3rd vehicle purchase from this establishment and I'm happy to see that the switch from seacoast vw to portsmouth vw/ICL has not had customer service quality lost. In actuality I think this has been my best experience since purchasing my rabbit in 2006. Thank you all.
07-02-2025
Thank you, Michael!
TYPE:ServiceMODEL:PassatYEAR:2022
My wife picked up the car and paid for the service. When she got home with the bill on Saturday evening, I found that I was double-charged for the labor on one item: repair of the driver's door power lock. I went back Monday morning and after a protracted set of discussions the bill was rectified.
TYPE:ServiceMODEL:TiguanYEAR:2025
Great service
07-02-2025
Thank you, Doug!
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2023
Pleasant and Professional staff
06-30-2025
Thank you, Mark!
TYPE:ServiceMODEL:ID.4YEAR:2022
Cassandra Girard provided an unparalleled customer service experience in every way.
06-29-2025
Thank you, Sara!
TYPE:ServiceMODEL:AtlasYEAR:2021
It was really nice being able to have a loaner car during a very stressful time, there was absolutely no issue giving me one.
06-26-2025
Thank you, Taylor!
TYPE:ServiceMODEL:AtlasYEAR:2024
From making the appointment to checking in and picking up, super friendly staff all with smiles and helpful attitudes
06-23-2025
Thank you, Carolyn!