TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
So much more accommodating than the other dealerships I went to. Bill was so helpful with any questions I had and made it a great experience. The whole team acted like they enjoy what they do.
Average Score (379 reviews):4.9
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:GolfYEAR:2019
Great service
06-12-2025
Thank you, David!
TYPE:ServiceMODEL:TaosYEAR:2024
TYPE:ServiceMODEL:TaosYEAR:2023
Profession and polite service representatives
TYPE:ServiceMODEL:Golf GTIYEAR:2019
Friendly service
06-09-2025
Thank you, Sherri!
TYPE:SalesMODEL:TiguanYEAR:2025
TYPE:ServiceMODEL:ID.4YEAR:2022
Great staff , went above and beyond for service
06-09-2025
Thank you, Kevin!
TYPE:ServiceMODEL:AtlasYEAR:2019
Easy online appointment request, friendly greeting, timely text updates while being serviced, Vanessa (?) explained service
06-07-2025
Thank you, Christian!
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Service has always been great, however - last time I dropped my car off for check engine light with error code P0496. I initially went to two separate locations for a check engine light diagnoses; an auto parts store and local mechanic, who both plugged in their diagnostic computers into my Atlas and within 10 min. confirmed error code P0496. Not only was this a quick simple process, but it was totally free as well. So I find it hard to understand why the "check engine diagnosis" at the VW shop to confirm error code P0496 took 1.5hrs and cost a jaw dropping $270, which amounted to more than 80% of my bill. I then get my car back and the check engine light turns on again two days later. Take it back to my local auto parts store who confirmed "for free" that it was error code P0496. Supper inconvenient, super annoying, and super pricey:(
06-06-2025
Thank you for your feedback and for being a valued customer. We’re truly sorry to hear that your recent experience didn’t meet expectations. While we’re glad you’ve consistently received great service in the past, we understand your concerns regarding the check engine diagnostic charge and the return of the warning light shortly after your visit. It’s important to clarify that while local parts stores and general repair shops offer free code scans, our certified technicians perform a full manufacturer-approved diagnostic process using Volkswagen’s ODIS system. This process goes beyond pulling a simple code and involves a detailed inspection of related systems, real-time data logging, system pressure testing, and targeted fault tracing—all designed to identify not just a code, but the true root cause of the issue. This level of service takes time and requires specialized training and equipment, which is reflected in the cost. That said, we absolutely understand how inconvenient and frustrating it is to see the issue return. If it hasn’t already been addressed, we’d like the opportunity to re-inspect your vehicle at no additional diagnostic charge. Our goal is always to fix it right the first time, and we take that responsibility seriously. Thank you again for your honest feedback. It helps us improve, and we hope to regain your confidence on your next visit. Sincerely, Kevin Abbott Service Manager Portsmouth Volkswagen