TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
Average Score (358 reviews):4.9
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Service has always been great, however - last time I dropped my car off for check engine light with error code P0496. I initially went to two separate locations for a check engine light diagnoses; an auto parts store and local mechanic, who both plugged in their diagnostic computers into my Atlas and within 10 min. confirmed error code P0496. Not only was this a quick simple process, but it was totally free as well. So I find it hard to understand why the "check engine diagnosis" at the VW shop to confirm error code P0496 took 1.5hrs and cost a jaw dropping $270, which amounted to more than 80% of my bill. I then get my car back and the check engine light turns on again two days later. Take it back to my local auto parts store who confirmed "for free" that it was error code P0496. Supper inconvenient, super annoying, and super pricey:(
06-06-2025
Thank you for your feedback and for being a valued customer. We’re truly sorry to hear that your recent experience didn’t meet expectations. While we’re glad you’ve consistently received great service in the past, we understand your concerns regarding the check engine diagnostic charge and the return of the warning light shortly after your visit. It’s important to clarify that while local parts stores and general repair shops offer free code scans, our certified technicians perform a full manufacturer-approved diagnostic process using Volkswagen’s ODIS system. This process goes beyond pulling a simple code and involves a detailed inspection of related systems, real-time data logging, system pressure testing, and targeted fault tracing—all designed to identify not just a code, but the true root cause of the issue. This level of service takes time and requires specialized training and equipment, which is reflected in the cost. That said, we absolutely understand how inconvenient and frustrating it is to see the issue return. If it hasn’t already been addressed, we’d like the opportunity to re-inspect your vehicle at no additional diagnostic charge. Our goal is always to fix it right the first time, and we take that responsibility seriously. Thank you again for your honest feedback. It helps us improve, and we hope to regain your confidence on your next visit. Sincerely, Kevin Abbott Service Manager Portsmouth Volkswagen
TYPE:ServiceMODEL:TiguanYEAR:2019
Cassandra was lovely, patient and helpful--most ready to explain things!
06-05-2025
Thank you, Catherine!
TYPE:ServiceMODEL:TiguanYEAR:2024
The shuttle service was great. Thank you.
06-03-2025
Thank you, Julie!
TYPE:ServiceMODEL:Golf SportWagenYEAR:2019
It was recommended that my 2019 Golf Sportwagon have service for a serpentine belt change. Subsequent emails included 2 different promotional discounts for this service: the first email offered 10% off original quote. About a week later, a second offer was for a 15% discount, at which point I scheduled an appointment for the belt change. After checkout, I discovered that I only received the 10% discount which I thought was rather deceptive. When discussing the discrepancy later with the Service Dept., I was told they would "make a note of it" for my next visit. Really? You guys can do better then this!
06-02-2025
Thank you for the honest review. I have researched this issue and found you were indeed correct, the 10% coupon was applied instead of the 15%, in error. Our sincerest apologies for the mistake, but we will make it right for you! It appears we owe you between $14-15 dollars which we will get credited back to your card immediately. Thank you for visiting with us and hope you have a wonderful day!
TYPE:ServiceMODEL:AtlasYEAR:2021
TYPE:ServiceMODEL:Golf AlltrackYEAR:2019
Very kind team, considerate of my timing.
06-02-2025
Thank you, Kayla
TYPE:ServiceMODEL:Golf AlltrackYEAR:2019
I felt the staff there is clear, very nice, pleasant ,friendly and very efficient! it was a pleasure to be there.
06-02-2025
Thank you, Jane!
TYPE:ServiceMODEL:JettaYEAR:2025
Cassandra was extremely helpful in satin up my appointment and arranging a ride home and back with their shuttle service.
06-02-2025
Thank you, John!
TYPE:ServiceMODEL:TiguanYEAR:2024
I was having a SLOW leak tire problem. The normal appointment time was going to be more than a week later> I called direct to Emre Or, my original sales consultant as his name was the only record I had of the 'new dealership'. He set me up for a next day Friday afternoon appointment with Casssie. It happened that I would not need the car all day so I dropped it off in the morning. As it turned out Cassie called me a little later in the morning stating a new tire was needed due to a nail, with the cost being covered by insurance set up in the original purchase. Outstanding Immediate Service very much appreciated!!!
06-02-2025
Thank you, James!