TYPE:ServiceMODEL:TiguanYEAR:2019
Cassandra was lovely, patient and helpful--most ready to explain things!
Average Score (379 reviews):4.9
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
06-05-2025
Thank you, Catherine!
TYPE:ServiceMODEL:TiguanYEAR:2024
The shuttle service was great. Thank you.
06-03-2025
Thank you, Julie!
TYPE:ServiceMODEL:Golf SportWagenYEAR:2019
It was recommended that my 2019 Golf Sportwagon have service for a serpentine belt change. Subsequent emails included 2 different promotional discounts for this service: the first email offered 10% off original quote. About a week later, a second offer was for a 15% discount, at which point I scheduled an appointment for the belt change. After checkout, I discovered that I only received the 10% discount which I thought was rather deceptive. When discussing the discrepancy later with the Service Dept., I was told they would "make a note of it" for my next visit. Really? You guys can do better then this!
06-02-2025
Thank you for the honest review. I have researched this issue and found you were indeed correct, the 10% coupon was applied instead of the 15%, in error. Our sincerest apologies for the mistake, but we will make it right for you! It appears we owe you between $14-15 dollars which we will get credited back to your card immediately. Thank you for visiting with us and hope you have a wonderful day!
TYPE:ServiceMODEL:AtlasYEAR:2021
TYPE:ServiceMODEL:Golf AlltrackYEAR:2019
Very kind team, considerate of my timing.
06-02-2025
Thank you, Kayla
TYPE:ServiceMODEL:Golf AlltrackYEAR:2019
I felt the staff there is clear, very nice, pleasant ,friendly and very efficient! it was a pleasure to be there.
06-02-2025
Thank you, Jane!
TYPE:ServiceMODEL:JettaYEAR:2025
Cassandra was extremely helpful in satin up my appointment and arranging a ride home and back with their shuttle service.
06-02-2025
Thank you, John!
TYPE:ServiceMODEL:TiguanYEAR:2024
I was having a SLOW leak tire problem. The normal appointment time was going to be more than a week later> I called direct to Emre Or, my original sales consultant as his name was the only record I had of the 'new dealership'. He set me up for a next day Friday afternoon appointment with Casssie. It happened that I would not need the car all day so I dropped it off in the morning. As it turned out Cassie called me a little later in the morning stating a new tire was needed due to a nail, with the cost being covered by insurance set up in the original purchase. Outstanding Immediate Service very much appreciated!!!
06-02-2025
Thank you, James!
TYPE:ServiceMODEL:ID.4YEAR:2021
Good, friendly communication.
05-30-2025
Thank you, Jonathan!
TYPE:ServiceMODEL:TiguanYEAR:2022
I made the service appointment over the phone with Lisa. She was very knowledgeable, professional and explained everything in detail that my car needed. Cassandra was there on the day of the service. She also was very friendly and helpful. Car was ready a a couple hours earlier than we expected as I was waiting in service lounge.
05-27-2025
Thank you, Brian!