TYPE:ServiceMODEL:ID.4YEAR:2021
Good, friendly communication.
Average Score (358 reviews):4.9
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
05-30-2025
Thank you, Jonathan!
TYPE:ServiceMODEL:TiguanYEAR:2022
I made the service appointment over the phone with Lisa. She was very knowledgeable, professional and explained everything in detail that my car needed. Cassandra was there on the day of the service. She also was very friendly and helpful. Car was ready a a couple hours earlier than we expected as I was waiting in service lounge.
05-27-2025
Thank you, Brian!
TYPE:ServiceMODEL:TiguanYEAR:2019
I called the dealership and asked for an appointment on a day that worked for me and they did what I asked.
05-26-2025
Thank you, Bonnie!
TYPE:ServiceMODEL:TaosYEAR:2024
Quick easy service
TYPE:ServiceMODEL:AtlasYEAR:2023
Service department provided excellent service!
05-26-2025
Thank you, Todd
TYPE:ServiceMODEL:AtlasYEAR:2024
Service was really good and the communication from the service department even better. Work was done sooner than expected and everything seems to be working fine.
05-22-2025
Thank you, Michael!
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
The sales experience was not a hassle and there was no pressure. Joel really listened to what I wanted and what I was looking for. I felt heard and was able to find the suv I was looking for.
TYPE:ServiceMODEL:Golf AlltrackYEAR:2019
I really appreciated the video walkthrough by the service tech.
05-22-2025
Thank you, Jon!
TYPE:ServiceMODEL:JettaYEAR:2024
Me sentí bien, aunque sigo teniendo un pequeño problema con mi tablero
05-22-2025
Thank you, Juan!
TYPE:ServiceMODEL:ID.4YEAR:2022
I never got a print out on my wheel alignment for proof of it on my new tires under warranty
05-21-2025
Our sincerest apologies for not getting you a copy of the alignment sheet. It appears we were having printer difficulties on the day in question, but those have been remedied! With respect to the alignment, on newer vehicles, especially the ID.4, with all of the fancy driver assist systems and cameras, alignments take a bit longer than they used to. Again, our sincerest apologies and we hope to see you at your next service.