TYPE:ServiceMODEL:AtlasYEAR:2023
New to VW. But i have had two great experiences from the service department. Always pleasant and genuine.
Average Score (358 reviews):4.9
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
05-03-2025
Thank you, Glen!
TYPE:ServiceMODEL:JettaYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2022
Lisa was great very friendly and knowledgeable thank you.
05-03-2025
Thank you, Heather!!
TYPE:ServiceMODEL:TaosYEAR:2022
TYPE:ServiceMODEL:AtlasYEAR:2022
05-01-2025
Hi Kristen, Unfortunately, the repair we made, at no cost to you, is only temporary and this will reoccur. I apologize for how the visit went, wish we could have delivered better news and in a better manner. Wish you luck in your future service needs. Should you need to reach me, please email me at kabbott@iclautos.com. Thank you, Kevin Abbott Service Manager
TYPE:SalesMODEL:TaosYEAR:2025
We’ve purchased several vehicles through your dealership. Emre has been our sales representative each time. His knowledge and patience in explaining the process made it a great experience. That’s why we decided to return to purchase our next vehicle. Also Jennifer in your finance department did a great job helping us determine the best financing deal. She was very thorough with explaining all our options. She was very pleasant and knowledgeable.
TYPE:ServiceMODEL:ID.4YEAR:2022
TYPE:ServiceMODEL:ID.4YEAR:2022
Five stars. Cassandra was super helpful. It was good to have a loaner car since the software update on the id4 took a couple of days. I appreciated the online updates on the status of the work.
04-29-2025
Thank you, David!
TYPE:ServiceMODEL:AtlasYEAR:2019
TYPE:ServiceMODEL:TiguanYEAR:2019
They were extremely helpful and fixed the problems I had. They kept me informed about the status and sent a shuttle to pick me up when the car was ready.