TYPE:ServiceMODEL:BeetleYEAR:2018
Lisa was very helpful and kept me up to date at all times.
Average Score (379 reviews):4.9
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
04-28-2025
Thank you, Patricia!
TYPE:ServiceMODEL:AtlasYEAR:2018
TYPE:ServiceMODEL:PassatYEAR:2019
5 star - the pricing was good for the key fob and programming. It was also ready within an hour as promised. I would use them again!
04-25-2025
Thank you, Sue!
TYPE:ServiceMODEL:Golf GTIYEAR:2019
Great ease of scheduling, follow up, updates during vehicle servicing.
04-25-2025
Thank you, Ian.
TYPE:ServiceMODEL:JettaYEAR:2024
From check in, to transport to and from home, and finally a complete review of my concern, the experience is the best I’ve ever experienced. I cannot recommend the service more highly.
04-25-2025
Thank you, Christine!
TYPE:ServiceMODEL:JettaYEAR:2019
The entire experience was smooth and efficient; the work was done promptly and on budget.
04-25-2025
Thank you, William.
TYPE:ServiceMODEL:TiguanYEAR:2019
TYPE:SalesMODEL:TaosYEAR:2025
Everything went perfectly. No complaints.
TYPE:ServiceMODEL:AtlasYEAR:2025
The first 3 calls in that day to schedule service did not go so well (we truly never wanted to buy a new car but that is another story). Being told by Andrew I am being charged for a diagnostic fee on a brand new car's infotainment system boggled my mind and I asked why, he put on hold for 10 minutes to be told someone would call me back, then they called back and told I am being transferred to the General Manager (still no idea why) went to his voice mail he didn't answer and then I called back in and asked for Service where I was connected with Lisa G. Lisa was now left to deal with frustrated me. She was professional, she listened, she was informative and helpful. She explained only charged if we spilled something on the radio or did something egregious to which we did not. Lisa handled the situation like a champ! My expectations (below) were not met at all until I connected with Lisa and I will rate based on Lisa because if I rate based on Andrew and the outcome would be different. She stayed in communication with me and was amazing! True professional, relatable and kind. 5 Stars for Lisa saving the day! She is a keeper!
TYPE:SalesMODEL:TaosYEAR:2025