The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Charles C.04-23-2025
TYPE:ServiceMODEL:AtlasYEAR:2025
The first 3 calls in that day to schedule service did not go so well (we truly never wanted to buy a new car but that is another story). Being told by Andrew I am being charged for a diagnostic fee on a brand new car's infotainment system boggled my mind and I asked why, he put on hold for 10 minutes to be told someone would call me back, then they called back and told I am being transferred to the General Manager (still no idea why) went to his voice mail he didn't answer and then I called back in and asked for Service where I was connected with Lisa G. Lisa was now left to deal with frustrated me. She was professional, she listened, she was informative and helpful. She explained only charged if we spilled something on the radio or did something egregious to which we did not. Lisa handled the situation like a champ! My expectations (below) were not met at all until I connected with Lisa and I will rate based on Lisa because if I rate based on Andrew and the outcome would be different. She stayed in communication with me and was amazing! True professional, relatable and kind. 5 Stars for Lisa saving the day! She is a keeper!
Emily C.04-23-2025
TYPE:SalesMODEL:TaosYEAR:2025
Pamela W.04-21-2025
TYPE:ServiceMODEL:TiguanYEAR:2022
Curtis S.04-21-2025
TYPE:ServiceMODEL:Golf AlltrackYEAR:2019
Good service and follow up
04-21-2025
Thank you, Curtis!
John B.04-20-2025
TYPE:ServiceMODEL:JettaYEAR:2022
Quick and easy
04-21-2025
Thank you, John!
Susan W.04-19-2025
TYPE:ServiceMODEL:Golf AlltrackYEAR:2019
All my concerns and questions were dealt with in a professional manner.
04-21-2025
Thank you, Susan!
Jamie M.04-17-2025
TYPE:SalesMODEL:TaosYEAR:2025
Alan was great
Kevin A.04-17-2025
TYPE:ServiceMODEL:TiguanYEAR:2024
Everything was great!
04-17-2025
Thank you!
Marc B.04-17-2025
TYPE:ServiceMODEL:TiguanYEAR:2019
Casandra is great and is the reason I keep coming back.
Michael F.04-16-2025
TYPE:ServiceMODEL:AtlasYEAR:2021
The service rep was very caring and knowledgeable. Thank you
