TYPE:ServiceMODEL:ID.4YEAR:2022
They took my car at the scheduled time and was finished within the communicated time limit. Comfortable waiting area as well.
Average Score (379 reviews):4.9
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TaosYEAR:2022
TYPE:ServiceMODEL:TiguanYEAR:2021
TYPE:ServiceMODEL:Golf GTIYEAR:2022
Just odd to me that the parts that were required for a 60,000 mile Service that was scheduled well over a week in advance weren’t ordered or in stock so I had to leave my car there for two extra days to arrange a ride. Seems to be a miscommunication between service and the parts department or service doesn’t realize what parts are required for certain interval / scheduled maintenance. I also put two special requests on the online form when I scheduled the appointment that the service advisors seem to be surprised by when I mentioned it after dropping off the car, so nobody ever read the notes entered. If you don’t read them, you shouldn’t offer. Other than that communication was good and car seems fine. Survey mentions cleanliness of car, but doesn’t look like that car cleaning was an option or something this dealer offers.
TYPE:ServiceMODEL:Golf GTIYEAR:2018
TYPE:SalesMODEL:TiguanYEAR:2024
Our only complaint was that it took forever to do the paperwork. Other than that we had a really good experience -- it was easy, no pressure, a car was available, and all of our questions were answered.
TYPE:SalesMODEL:TaosYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2021
Excellent customer service!
TYPE:SalesMODEL:JettaYEAR:2025