TYPE:ServiceMODEL:ID.4YEAR:2023
Everyone was great especially the person i dealt with directly i think it was Vanessa(?) i only wish they gave the car a quick wash and vacuum My car only had 4000 miles
Average Score (379 reviews):4.9
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
08-12-2025
Thank you for the perfect rating and for servicing your vehicle with Portsmouth Volkswagen! We’re so glad you had a great experience with Vanessa and the team. We appreciate your feedback on the wash and vacuum — while we no longer offer complimentary cleaning during service visits, I’ll be sure to share your comments with our management team. We truly value your business and look forward to seeing you next time!
TYPE:ServiceMODEL:TaosYEAR:2024
Customer friendly people. Work was done on-time. No unnecessary work performed. Completely satisfied.
08-12-2025
Thank you for the perfect score and for servicing your vehicle with Portsmouth Volkswagen! We’re glad you found our team friendly and the work completed on time. We truly appreciate your trust and look forward to seeing you at your next visit.
TYPE:ServiceMODEL:TiguanYEAR:2022
Excellent service and communication
08-12-2025
Thank you for the wonderful feedback and for servicing your vehicle with Portsmouth Volkswagen! We’re so glad you had a great experience and truly appreciate you taking the time to share it with us.
TYPE:SalesMODEL:ID.4YEAR:2025
No pressure. Great, honest service. Quick. Easy to work with.
TYPE:ServiceMODEL:PassatYEAR:2020
Overall - I have my car back. My deduction of one star is due to communication, or lack there-of. I would call to check on the status and my service agent would be helping another customer but would call as soon as he was done. Fair enough. The call back never came. On the day my car was to be ready by noon, I called 11:37, 1:41, and 3:29. Each time being told he would call back in 5 minutes. Overall - he was really good to work with, but I'm disappointed in VW's follow through. One other complaint: I brought my car in because the window would not close. That day, I received a video of my tire tread being caged, and my brake quality. However, I got no video or pictures of the actual VERY COSTLY problem. If you are going to do video inspections, how about reporting on the actual problem the car was brought in for? I want to say again, however, that overall - I was very satisfied. These would not keep me from coming back. You asked for feedback and I usually skip surveys altogether, but I did want to share this for improvement purposes only. Everyone was otherwise very professional and nice to work with.
08-08-2025
Thank you for taking the time to share such detailed feedback with us. I truly appreciate you pointing out both the positives and the areas where we can improve. I’m glad to hear that overall you were satisfied with your visit and found our team professional and pleasant to work with. That said, I want to sincerely apologize for the lack of timely follow-up on your status calls and for not providing a video or images of the actual window concern you came in for. You’re right—our goal with video inspections is to be transparent and informative, and in this case, we fell short of that standard. I’ve shared your comments directly with our team so we can address both the communication gaps and the missed opportunity to document the primary concern. We want to make sure future visits include clear, timely updates and visual documentation of any issues—especially the ones that matter most to you. Thank you again for your honesty and for giving us the chance to improve. We value your business and look forward to providing you a smoother, more consistent experience next time.
TYPE:ServiceMODEL:JettaYEAR:2024
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Great service. Great service desk staff.
08-05-2025
Thank you, Louis!
TYPE:ServiceMODEL:ID.4YEAR:2024
good quality repair to my ID4
08-05-2025
Thank you, Thomas!
TYPE:SalesMODEL:TaosYEAR:2025
No hassle, very low pressure.
TYPE:ServiceMODEL:Golf AlltrackYEAR:2019
First day of service good. Second. Day, I was told this small leftover service would take 30 to 60 minutes, but it took 90 minutes.
08-05-2025
Thank you, Mary!