Customer reVieWs

07-19-2025

Thank you Marilyn!

07-19-2025

Thank you, John!

07-18-2025

Thank you, Christine!

07-18-2025

Thank you, Janice!

07-17-2025

Thank you, Heather!

07-15-2025

Thank you so much for the great feedback! We’re glad to hear you were satisfied with the timeliness of your appointment, and it’s awesome that you enjoyed using the live app to track your vehicle's progress—it’s a feature we’re really proud of. We look forward to seeing you next time, and we’ll keep working to make every visit just as smooth and transparent! Best regards, Kevin Abbott Service Manager

07-15-2025

Thank you for your feedback and for recognizing the quality and value of our service—that means a lot to us. I want to assure you that our calls are not farmed out to a third-party vendor. All calls are handled right here by our own employees, many of whom you’ve likely worked with in the past. That hasn’t changed. What has changed since the new ownership is an increase in both our service capacity and overall customer demand. With more vehicles coming through the shop than ever before, our call volume has grown significantly—at times outpacing our ability to answer every call live. We recognize this can be frustrating, and we’re actively working to improve it, including adding more staff and streamlining communication tools. We’re committed to making sure your experience is a smooth one from start to finish, and I truly appreciate your patience as we continue adjusting to this period of growth. Please don’t hesitate to reach out to me directly if there’s ever anything I can do to assist. Best regards, Kevin Abbott Service Manager

07-14-2025

Thank you for taking the time to share your feedback regarding your recent visit. I’m sorry to hear that your experience didn’t fully meet your expectations. I understand your concern about the cost of the radar recalibration. While it may seem like a straightforward process, it requires highly specialized equipment and precise procedures to ensure your vehicle's safety systems are functioning correctly—especially in vehicles equipped with advanced driver assistance systems. That said, I do appreciate your perspective and understand how the cost could feel high without parts involved. Regarding the delay in providing an update, I sincerely apologize. A 7:30 drop-off appointment should come with timely communication, and we clearly fell short here. I’ll be addressing this with our team to ensure more consistent and prompt updates moving forward. If there’s anything I can do to further assist or if you’d like to speak with me directly, I’d be happy to connect. Thank you again for your feedback—it truly helps us improve. Best regards, Kevin Abbott

07-09-2025

Thank you so much Erik!