TYPE:ServiceMODEL:TaosYEAR:2023
I really appreciate the quick turnaround and getting me on such short notice. Everyone was very kind and understanding.
Average Score (379 reviews):4.9
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
07-07-2025
Thank you, Timothy!
TYPE:ServiceMODEL:TiguanYEAR:2024
Cassanda was very nice. She checked me in quickly and got my inspection going on time.
07-05-2025
Thank you, Dana!
TYPE:ServiceMODEL:BeetleYEAR:2018
The service department staff are incredibly helpful, timing of getting an appointment was good and having a shuttle service is very helpful.
07-04-2025
Thank you, Sarah!
TYPE:ServiceMODEL:JettaYEAR:2019
They were able to squeeze me in before the holiday, I greatly appreciate it!
07-04-2025
Thank you, Olivia!
TYPE:ServiceMODEL:JettaYEAR:2019
Great customer care and support.
07-04-2025
Thank you, David!!!
TYPE:ServiceMODEL:TiguanYEAR:2021
TYPE:ServiceMODEL:JettaYEAR:2019
I have full confidence in their service department and still feel well treated from when I had purchased my vehicle earlier.
07-03-2025
Thank you, Mike!
TYPE:ServiceMODEL:TiguanYEAR:2022
The service writer I worked with was incredibly kind and professional.
07-02-2025
Thank you, Jessica.
TYPE:ServiceMODEL:Golf AlltrackYEAR:2019
I wasn't expecting to schedule service appointment this easy the week before the 4th of July, but they accommodated me. I didn't ask for the data on my car, such as tire thread wear or brake pad thickness, they emailed that to me during my car's maintenance. Cassie kept me posted with every update. It was a very pleasant experience.
07-02-2025
Thank you!
TYPE:ServiceMODEL:JettaYEAR:2021
I purchased a Jetta at the end of May and had a small problem, my salesmen Emre Or was a class act and got a service appointment on the books for me (He was also a very nice person who was great to spend this longer amount of time with during the sales process) Jen Sprague was also very helpful! Cassandra in the service department was prompt, attentive and accommodating that I needed to be at work the day of the service. I even needed to reschedule once due to a personal error on my part and it was still seamless. Derrick, my driver who saved me using a personal day from work was very nice and we had a nice conversation too and from my work. This is my 3rd vehicle purchase from this establishment and I'm happy to see that the switch from seacoast vw to portsmouth vw/ICL has not had customer service quality lost. In actuality I think this has been my best experience since purchasing my rabbit in 2006. Thank you all.
07-02-2025
Thank you, Michael!